Refund Policy

We want every MemoHoney customer to feel confident about their purchase. This Refund Policy explains how refunds and returns work for orders placed through the official store linked from this website.

1. Where Your Purchase Is Handled

Orders, payments, and refunds are processed by the official MemoHoney store at the time of checkout. This website is informational and does not process payments. Refund requests are therefore reviewed and completed through the store and its customer support team, using the contact details below.

2. Satisfaction Guarantee

If you are not satisfied with your purchase, contact us as soon as possible after receiving your order. Refund eligibility and the return window are determined by the store's checkout terms displayed at the time of purchase. Keeping your order confirmation email makes any request faster to process.

3. How to Request a Refund

• Email contact@nutrafame.com with your order number and the reason for your request; or
• Message us on Telegram at @shubhammalva; or
• Reach us on WhatsApp at +91 70555 67447.

Please include your full name, the email used at checkout, and a short description of the issue. Requests with complete information are resolved fastest.

4. Conditions for Refunds

• Refund requests must be made within the return window stated at checkout.
• Products should generally be unopened and in resalable condition, unless they arrived damaged or faulty.
• Shipping fees may be non-refundable unless the return results from our error, such as a damaged or incorrect item.
• Refunds are issued to the original payment method used at checkout once the request is approved.

5. Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery with photos of the package and products if possible. We will work with the store to arrange a replacement or refund as appropriate.

6. Refund Processing Time

Once a refund is approved, processing typically takes a number of business days, depending on your payment provider. If a refund has been approved but has not appeared on your statement, contact your bank or card issuer first; if the issue persists, reach out to us and we will follow up.

7. Non-Refundable Situations

• Requests made after the stated return window has closed.
• Products not purchased through the official store linked from this website.
• Products that have been used, opened, or damaged by the customer.

8. Questions

If anything in this policy is unclear, please contact us before ordering. We are happy to explain the process — by email at contact@nutrafame.com, Telegram at @shubhammalva, or WhatsApp at +91 70555 67447.